12 Aug, 2021 → by ClaimboUser603483
Dependent Care and FSA Account

1

Payflex deposited my dependent care contribution of $575 into my FSA account. I have been trying to get this corrected for a month now. The people I speak to on the phone keep sending emails to the account managers for JPMC and they are not responding or doing anything to fix the issue. This not only is causing me to be out the reimbursement from my dependent care of $575 but is now also causing my FSA account to be over funded. It is ridiculous that these account managers are so unresponsive and unwilling to do anything also that the people I speak to on the phone have no idea who their supervisor is so they can even go over the account managers head to try and get something done. Now I have to call back with JPMC's HR on the phone to try and get this simple correction done. This is the worst service and I hope after going through this along with complaining to JPMC regarding PayFlex's lack of response and helpfulness with this PayFlex error something with be done to hold these account managers responsible.
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