I had wires down. I called optimum. They said it would cost $80 if it was not theirs. After I called Verizon. They said of course we will send someone-free of charge. We just want you to be safe. I called Optimum back and asked for a supervisor. None ever called back. I canceled service and went to Verizon. Spoke to someone at Optimum who said they would cancel my last bill because it was only 1 day over. Person never registered that and only took $14 off. Called again, asked for a supervisor to call back. None did. Called again-got a ticket number because they had no notes on any previous calls. They said a supervisor would call back. None did. Called today - finally got a supervisor. They said it's too late to resolve, my account is in collections. Meanwhile I have been a customer for over 40 years and no one ever asked why did you cancel? I have been trying to resolve this since the end of June. Terri Mckee [protected]