My name is Eunice Luvis. I am a Norwegian Cruise Line customer and I was getting ready to embark on one of the Alaska cruises on October 16th to October 23rd. My travel agent, Lisa Mrha, help through the whole process very graciously. I trusted her and followed her recommendations in regards the flight airfare portion. I live 45 miles from Gainesville airport. So from the beginning of this reservation process, I stated clearly that I was not going to travel from Jacksonville, Orlando or Tampa. It was too far for me. She explained that Norwegian doesn't make reservations from Gainesville. Bur she recommended to leave the air fare reservation from Jacksonville, and 2 weeks before the tickets were issue we could cancelled, because it was the easiest way to do it. Last night I receive an email from Lisa to make the payment, due immediately because the airfare tickets couldn't be issued without that payment. I told her that I was traveling from Gainesville, as I have stated since the beginning, I was getting my tickets, and that had not changed. I tried to reasoned with her, to cancel the flight portion, because for me this was a done deal when we spoke initially about the trip and what I wanted to do. Then she served me with this statement "I cannot remove it at this time since we are 2 weeks past the final payment date because it will cause penalty fees now." (I have the full email conversation.) I trusted her advice, she is the agent, and know it's backfiring. I was going to cancel the trip because this incident, but I realized I don't need to do that. I'm a customer, I feel I have been tricked and I need help. This cruise to Alaska is actually due to the cancellation of our cruise departing from London in November 2021, that was cancelled because the spread of the Delta virus variation, and my group decided to then go to Alaska. I need someone to help me resolve this issue, and that I can be able to pay for what I asked and not being penalized for following the advice of my agent, who knew exactly what I wanted to do. I don't want to extrapolate to any other reason for this to be happening. I thank you for your attention to this request. P.S. I just spoke to Kevin, Lisa's supervisor, on the phone. His position was the same as Lisa. He cannot do anything at this point. Norwegian will charge me over $500 on penalties if the airfare is cancelled (BTW - the tickets are not even issued yet, and there is not a flight reservation yet either). The dishonesty of this team not accepting that they made a mistake, because it's not on their best interest, it's affecting this customer. My only alternative now is to cancel the trip. Which it's a lost for me, as a customer, still, because I was supposed to get 10% discount for their previous cancellation, and they are keeping $300 deposited ($150 my cash). Please help!