My mother in law were/are being treated for Covid related complications and has been at Netcare Pretoria East for over 7 weeks. The sister and the social worker are giving total conflicting feedback wrt my mothers condition with absolutely no interest in the patient at all as the social worker's reply to our request for an update on our mothers condition is 'She is doing the same as yesterday' but cant tell us how that was! We have not heard from the Dr treating her in days and if you ask for him to contact you please as her condition is critical they do not seem to bother to contact you. This after we have lost our father in law at the same hospital 4 weeks ago. So while we are grieving about the loss of our father and grandfather and have to endure the stress and worry about our mother who's condition just keeps getting worse and worse it feels like the people treating her cant even give a correct update on her status leaving us feeling like they dont know because they are not interested in the patient. As for our assigned social worker, it seems she is only there for the salary. If visiting hours were allowed we could have seen for ourselves but now you have to rely on an uninterested appointed social worker with a total lack of compassion for our concern and heartbreak. I for one will most probably think twice before utilising Pretoria East hospital again and we travelled from Jhb to be there as they were our chosen hospital! How I regret that decision now!