I am reaching out to any contact I have in hopes of resolution, could you please point me to a residential supervisor to help me escalate our outage issues. My address is 13 Hollows Ct, Le Claire, IA 52753. Phone number [protected] Mediacom Internet customer. Our neighborhood (Hollows Ct LeClaire, IA) and likely more residents along Highway 67 have been receiving intermittent Mediacom internet outages. This issue started in June 2021. Many calls to report outages and individual house service apportionments have concluded there is a hardware issue at a node and a break in fiber somewhere down river along Highway 67. Given the added burden of so many working from home, the outages throughout the day and night have become unbearable. Does anyone have a resource to escalate an issue with Mediacom beyond the first level of support and scheduling of a tech to the house. MetroNet is not yet available in our neighborhood for service, switching providers would be a reasonable next step, but that is not an option for the 19 homes on my street. Attached is a report showing 7 hours of combined downtime during a 7 day period. My frustrated neighbors and I thank you for any advice helping us escalate a resolution beyond waiting on hold and then telling our story over and over again to a customer service rep that cannot help us with a solution. I can be reached directly with any questions. I appreciate any assistance and more than anything we are looking for transparency and consistent service from Mediacom internet service.