31 Jul, 2021 → by ClaimboUser37172
Charged for subscription I never purchased.
1
My name is Gordon Allen Garrett. My email is [protected]@aol.com. phone number is [protected]. On July 28th I was charged $124 dollars for a subscription that I did not authorize. When I called them and told them what happened, they said there was nothing they could do since I made the purchase. (Which I did not) I was on the website on July 28th but didn't agree to buy anything. My issue is that the people at match customer service refused to refund me. When I asked to speak to a upervisor, I wad put on hold for an unreasonable amount of time so I hung up. Then I sent them 2 emails explaining my situation. They never bothered to get back to me. This is ridiculous. Note... I was not on auto renewal. The simple fact that they never returned my 2 emails tells me this is a sleezy company. Plain and simple. Conformation number [protected].