I went to the website, and I booked the flight, as usual, all the dates were available. so I book the 8th-22nd flight. I then received an email on the 17th of August asking to confirm the return date, which I did. Nothing else was explained in that email so I went ahead planning the trip. Yesterday, on the day of the flight at the airport, I was simply told that the flight was canceled, the reason: it was reserved for the Algerian Diplomats. which is a complete joke. It was not mentioned on the website, all the days were free, I have not received any information on the cancellation. When asked about rebooking another date I was asked to call an office in Algiers for that to take place. So we were left there, with no explanations, with a contact number of a Lufthansa bureau contact details in Algeria, who were not answering, by the way, no solution, and no apparent plan to plan a flight on Lufthansa. At the service counter, they told us there were tickets on the flight on the 11th of September, however when my family went to the bureau in Algiers they told them otherwise. How is this acceptable? why would Lufthansa give a bureau in Algiers the authority to deal with their customers, who are living in Germany? why Is none of this information available on your website? how is it possible to let customers book the flight to later announce to them that it was for "Diplomats"? how is this fair and how did you allow your customers to be humiliated this way, with absolutely no apologies or explanation. we made several calls, and we were given a flight in October on a Wednesday?!!! when asked how come it is on a Wednesday we were told to call before the flight to confirm if it was still available. Where is the logic in all of this? why would you allow a similar situation and treatment to your customers? If I wanted to deal with an Algerian bureau I would have booked on AIR Algerie. This is not acceptable and you should be ashamed of such a service. I have not seen my family in three years and now I am left with no other options or possibility to fly to the country. How all this was allowed to happen?