Hi about 2 weeks ago i finally hit big and was able to redeem $7, 845 said it was approved and sent for payment. Somehow it was canceled on their behalf and per their request asked me to request redemption and they was sorry about the inconvenience. Soon as i did that to inform them i have sent request, so i did. I get an email in response stating it was being sent to a specialist and approved 4 via egiftcards so remainder balance of $6, 400 was sent to a specialist. Received another email saying request for my $6, 400 was DENIED. Also another informing me there was an investigation for my account which they believed i was breaching and had reason to believe i was helping third party with fraud. Than another saying i was sharing cards with multiple users as well as having multiple accounts between chumba casino and luckyland apparently thats against the rules so they deactivated and banned my account. Still waiting for my cash payout that was originally approved and said was sent for payment but they canceled yet approved 4 via egiftcards but not my cash of $6, 400. Still no answer and all ive been getting is its still under investigation they need more time be patient. I dont understand how they can cancel what was already approved and sent for payment than cancel it allow 4 via egiftcards to partial payout but not the remainder balance $6400 only to accuse me of some nonsense and they are not explaining exactly what im not understanding all im askin is for what reason and explain what that means i know i have only one account and not sharing cards that i dont have. Ive been playing with them for over a year never had any problems with payouts until it was a large amount. Its ridiculous and unfair.