I received a new TV but it did not arrive with the screws to fasten the TV to the stand. I called Customer Service to have the screws sent to me; I was told that it would take 10 to 15 business days. After 15 business days, I called to check on the status of the screws. I was told that the previous Customer Service person neglected to "save the order;" so, it was never placed. I now must wait an additional 10 to 15 business days to receive the shipment, AND call back next week to check on the order. This company is amateurish! If you are looking to purchase a TV, you should not get an LG product!