Hi Good day! I would like to ask where I can send a formal complaint or who I can talk to about my concern. We sent the documents last July 26, 2021 @ LBC Galica II Mendez Cavite to Valenzuela City [protected]) It's been 14 days and the documents are still not there. Please help us! The document is important and urgent. We always follow up in LBC Mendez Cavite (your staff there is very rude) but no clear answer is given. We also msg and comment on facebook but still no response. Thank you so much for anyone who can help us! Keep safe ma'am / sir. God Bless you all! Hope to hear from you soon.