We purchased 2 recliners November 25 2020 and the recliners been junk they clunk when you sit and rock in them plus you feel the boards and staples in the back fabric. Plus it feels like your sunken into the chair on one and the other chair sits ok but has started to do the same thing. I've talked with Jan Ford and the warranty Manager Joyce Coltharp and nothing has been done all I am told is they need more information yet I've sent everything that I have too them.