Hello, I recently stayed at the La Quinta at 13825 Terra View Trail, Louisville, Kentucky 40245, United States. My confirmation number was [protected] I stayed July 10th-15th. I booked the hotel through hotels.com and check-in was the first issue. They overcharged my account and then when I tried to stay another night (the 15th) the lady at the front desk had no idea how to do that. She told me that I would have to "figure it out by myself" After I added the other night I get a call at 11 am on the 14th saying I'm late for checkout even though I already added another night. She then called me 2 other times saying I needed to come downstairs to help her figure out my payment. Then after the 3 calls, I get 2 charges on my account for 150$ After I call back she says none of my transactions are going through. None of these charges were pending they over-drafted my account and the lady at the front desk did not seem to see the problem. After I stayed another night I see that my fiance got a 377$ charge on his card (his card was not the card on file for the stay) we used his card once for a coke at the front desk. After I called the front desk to tell them they charged the wrong card and gave him an overdraft fee the lady gave no sympathy and said "I cannot do anything about the charge until my manager comes in tomorrow" I understood her manager already left but to have that bad of a system that If somebody gets charged on their card they have to wait until the manager returns the next day!!! I called La Quinta customer service on and off for 3 hours and got nowhere! No one could help until 7 am the next day. This was the worst experience I have had at La Quinta. Even after I checked out they still said I owed them 377$ because my original payment didn't go through!! So now I have to wait until my claims from the bank come back to pay the hotel.. my phone number is [protected] email is [protected]@gmail.com