20 Aug, 2021 → by ClaimboUser587758
Unattended barking dog, housekeeping
1
We had reservations at LaQuinta by Wyndham in Clifton Park NY. Our stay started out well on 8/14/21. After being out all day on 8/18/21, we came back to our room, and the door was open with the dead bolt keeping it from closing. I called the front desk and they tried to tell me that I didn't close it properly. I told them that that wasn't possible because housekeeping was in after we left for the day. They apologized and we thought that was the end of it. About an hour later we were lying down and someone just walked into our room without knocking. We were very startled by this and when someone from housekeeping called, the said they were told the room was empty and that the supervisor was checking it. We had just called them to complain about the door being left open, so of course we were still there. Next, we were woken up at 12:30am on 8/18/21 by a dog barking, howling and crying. I called the front at @ 1 am and told the clerk about the dog. As I was speaking to him he hung up the phone, so I called back because I was now angry about the dog and about being basically hung up on. When no one answered I went to the front desk. The gentleman apologized and said he was investigating the incident, but no one answered the door. The dog continued to bark, howl and whine until @ 4:30 am. Needless to say we did not get much sleep. 8/18/21 we went to bed @10 pm. At @ 12:30 am 8/19/21, once again the same dog started barking again, oh but this time we were lucky, as the owners came home at 2:30am, right after my partner went to the front desk to complain yet again. We went and spoke to the manager in the morning to tell them that we were checking out early and that we wanted our money refunded for the sleepless nights and the rest of our stay. She agreed. I just think that LaQuinta could have done a lot better than this. The hotel was given an excellent rating and that is the reason we stayed there. It definitely was not what I expected from a hotel with that rating. I will not be staying with LaQuinta again, nor will I recommend them to anyone.