The most I myself have ever paid for a ring. It's a champagne and diamond ring that I bought in Oct 2020. Two diamonds fell out, I have the extra coverage. Anyway I called a month ago to get an envelope and label to send it back to get it repaired. The lady in customer service was very nice and said it would be sent would take 5-7 days. Never received the envelope and it took almost 2wks. Now I'm skeptical to send it back. She told me to get it repaired would take like 5 days. This ring cost me almost 1000.00 that might not be a big thing but to me it is. This not the first time I've had problems with your jewelry. Even tho I love my ring I'm wondering if I should have my money back. I'm very disappointed with JTV the workmanship isn't that great. What do I do if the diamonds fall out again. Seriously thinking about not buying from JTV again .