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The most I myself have ever paid for a ring. It’s a champagne and diamond ring that I bought in Oct 2020. Two diamonds fell out, I have the extra coverage. Anyway I called a month ago to get an envelope and label to send it back to get it repaired. The lady in customer service was...
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Returned a ring to JTV using the enclosed return label provided. After a month I called to inquire as to why it had not been credited and was told it had not been received but since Covid hit it could be in the return warehouse. So far it is 6 month later and I am now receiving...
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This company is not only incompetent but does not care at all about the costumer. I have never had such a horrible shopping experience in my life until I made a purchase from them. What I can't understand is how a company like this can get away with this behavior. I purchased a ring from them, a...
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I'am totally fed up with the service at jewerly tv. I ordered a s/s peridot pendant and it was ship to me with the gem stone missing out of the setting, you could cleary see that it was missing why would anybody with any sence send the pendant out like that.I also ordered a man's black diamond...
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I have bought a lot of jewelry from JTV, but now have officially ended my relationship forever and for good with this company. They have lost me as a customer. Here's why. Since the end of August, I have received five broken/damaged/defective items in the mail. Used their Smart Labels to return the items, and sent letters...
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Clothes shrunk
I bought a sweater that shrank after the first wash. All instructions were followed, the sweater was washed 25 degrees t, although the instructions were not higher than 30gr. T. I went to the store where I wrote a complaint to which I received a rejection. It's a shame I really liked the sweater and it's a pity that it changed shape... The attitude of the store was very unkind. Very unprofessional attitude... I also contacted Victoria Joniena herself, she promised to find out why the clothes shrank and let me know, but unfortunately it didn't happen. I will definitely go for a bend for this store and brand, and my friends and acquaintances will definitely not come there. Shame!
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