I arrived at the airport more than 2 hours earlier for my JetBlue flight 620 on June 19th. However at the JetBlue check in kiosk, a JetBlue employee told me she was not able to check me in, because I was booked as a JetBlue employee by their "mistake". The solution is JetBlue put me on a flight for the next day! And a customer service person told me, "for you inconvenience, we will give you 2, 000 points". My plane ticket cost almost 60, 000 points! I am a JetBlue mosaic member and I booked "mint"! What made it worse, my friend on the same flight told me, they give my seat to a JetBlue employee, which makes me wonder, if this so call "mistake" is on purpose. What made it worse, when I called JetBlue again, a very snub customer service person (outsourced from outside US) think I should just took the 2, 000 points and be grateful.