My friend and I both use this service, I'm writing about an issue that happened while I was visiting her. We placed a beer order with Kroger through Instacart. When the delivery person arrived I brought my friend's license to the door as she had placed the order. The delivery person then said she needed to see my friend which was perfectly fine and expected. She poked her head inside the door and my friend said hello and waved to her. The delivery person took her head back outside the door and told me she could not leave the beer because my friend was intoxicated. First, how could this person have made such determination by just looking inside the door. And more importantly, I should not have to explain to a delivery person about my friends MS and how it affects her. This delivery policy is in violation of the Americans with Disabilities Act. We are both in our 60s and felt insulted that someone younger than my grandchildren treated us that way. My friend is very upset and is now afraid of retaliation if your company finds out who she is. This has made her MS even more difficult to deal with, and has left her distraught. It never should have happened.