I am the legal guardian of Sammye Wood. I received her forwarded mail on May 14 stating pending changes. The applications was filled out by MIRANDA JENKINS. She works for Health Insurance Associates. She stated that Sammye told her she had missed her enrollment period. Sammye is extremely deaf, & does not answer unknown numbers, and she loves her current insurance which she has had for 15 years. I feel this is fraud and I am filing a complaint with Medicare, Department of HHS, AARP, COUNCIL on Aging etc. etc. Your staff resolved the issue when Sammye said she did not want Humana. How devastating for an Elderly person (86y/o) to lose their established Providers and starting over to make new appts, Pharms, Drs, clinics, and hospitals. Luckily she had someone watching over her. Not all elderly people have that and it would a nightmare to resolve after the fact. Sincerely Deborah L White (Legal Quardian) Sammye Wood Please forward to Health Insurance Associates as their website had no contact phone numbers.