My 71 year old mother wanted to order something from their television broadcast. I've warned her again and again not to order things by phone because you get no order number, tracking number, etc. But she was determined! The rep couldn't charge her card. This is a brand new card that she just got a couple weeks ago (she has had fraud on her account multiple times because she keeps giving card info to random people. This is neither here nor there, just some background). She has never had a card with this number before (they tried giving that excuse and it's clearly not true). She gave them the correct information. They couldn't charge it. I sighed, and said I'd do the order online. They can't charge the card online, either. What the blip?! We call her bank. And the bank rep tries desperately to explain HSN's... shall we say, unique, policies? Evidently. HSN. Tried charging. A card. From years ago. Instead. Of the one. My mother. Just gave them. What. Is. Going. On. I got on the phone with the bank, because what she was saying made no sense. This is a brand new card, I opened a brand new HSN account. There IS no card on file with the account I JUST OPENED ten minutes ago. How can they charge the card on file when there is no damn card on file? I ASK YOU. The bank rep explained that it doesn't matter that there is no card on file with this account. HSN is determined to charge this random card that hasn't existed in years and years, because... of my mother's name? Her shipping address? The alignment of the planets? I DON'T KNOW. I asked the bank, "But why are they trying to charge an ancient card from last decade, with an expiration date of 6/21 (as she explained to me) when my mother JUST GAVE THEM THE CORRECT INFORMATION FOR HER CURRENT CARD?" The poor, poor bank rep, answered, "I don't have that information." So, here's the extra fun part. I decided to give HSN one last chance, and I used the account I just made to order an item. I input my own address, name, phone number, and my own debit card. I am not my mother. I have never had an HSN account. There shouldn't be a problem, right? Yes. There is. They aren't able to confirm my contact details. What does that even mean? I honestly give up. Do they actually want my money? Because this isn't the way to get it. Dude. I ended up buying the same item from some rando on Poshmark and this random person, who is not representing a business, did a far better job than this large corporation. Avoid HSN. Dear god, I wish I had. I hope, at least, my poor mother learned something.