I called help around in June about replacing my tires they stated we would have to get approval from the insurance company in which they did I called two weeks ago about service and they stated we have not received anything back from the insurance company the company insurance company approved my request 7/8 of 21 now it is a month later and they are still stating that they have not received that even though I have the approved authorization number the gentleman was very very rude with me and told me to contact my insurance company which I did it again which are they are going to contact them also they stated to me that batteries were guaranteed for a year in fact after 6 months they charged me again for him even though the battery was bad this company is very porous service and neglect your hopefully the insurance company will have this corrected I have the observation to get a new chair in October of this year but Hoveround will not be included this time because of their poor service