My washing machine was a recall replacement. After a short time of use it stopped working and the Hotpoint repair guy said it was because when it was installed the guys did not remove the safety things that hold the machine in transport, . The machine was repaired and has now it's stopped again with a full machine of clothes. I've tried booking a repair and spoke to an unhelpful man, wi tried an online chat and I was not answered I've tried further calls and your always too busy to answer and tell me to try again the next day. I'm sure this machine will never work properly and I would request a replacement.