I was looking at buying the Red Back boots for work (CSA). I had been to the whistler store 2 times before the third visit when I purchased the boots as $250 is a lot of money and I wanted to make the right decision. I was advised by three different workers in the store that I should buy a half size smaller. I was perfectly set on getting the correct size when after being told 3 times, I decided to take their advice. I wore the boots for one day, they were still in immaculate condition and most definitely possible for resale when I took them back in the original boxing but when I spoke to the manager I was essentially attacked with incomprehensible attitude . I said I had been ill advised by staff who I would say are professionals to which the manager insulted his own staff and said they're not professionals. The boots left me in excruciating pain on day one which is why I tried to exchange them. I was faced with defense from the manager and insult after insult, I was told, "you look old enough to make your own decisions" and, "you need to take responsibility for making your own mind up". Not only is this incredibly insulting, if I had ever said this to a customer, I no doubt would have a disciplinary. I am utterly appalled at the lack of help or customer service from this manager. I called customer service to which I still haven't received a call back yet and I am left with boots that leave me in pain everyday. Ideally I want the boots exchanged and the manager to have a verbal warning about his awful complaint handling.