# J8560639387 confirmation. Gold plus rewards number. [protected]. For some reason my rewards number was not attached to this reservation. I don't know why but because of that I could not go directly to the rewards desk which only had a person ahead of me. I had to stand on an extremely long line instead. I wouldn't mind however I was traveling with my 92 year old mother who is physically handicapped. She was standing with her walker and was having a terrible time waiting. I tried again to give the man behind the rewards desk telling him about my mom but he said there was nothing he could do. In comparison, the return staff was extremely accommodating. They must be commended for their caring and compassion. Thanks for your time on this matter.