I ordered a rolling duffel bag on Saturday Sept 7th. On Monday am, I emailed the merchant to check whether this could be overnighted (as I need this ASAP for a trip) stating that if if couldn't get to me soon, I would need to return it. I made no mention of dates, or indicated that I WOULD return it, just could this be expedited. I received an email reply stating that, no they couldn't overnight, so they took t upon themselves to cancel my order and issue a refund. "Since there is no point is sending it to you and have you then send it back to us, I am going to cancel your order and you will receive a refund from Groupon shortly" I did not authorize this at all- I am LIVID! I emailed immediately saying DO NOT CANCEL!! I can make it work. TOO late. This customer service rep, took it completely upon himself to make a decision on my behalf. he decided that the earliest it could arrive was several days from now etc. and his decision was to cancel my bag. I'm now without anything and scrambling to find something to accommodate my trip. I'm disgusted, and furious.