On 23 July 2021 we booked flights from Tenerife Norte (Spain) to Ibiza (Spain) on Vuelling Airlines for three people (Surnames Viljoen, Ferreira & Ferreira) travelling on 27 July 2021. At the time of the booking the screen was just hanging and it never went through to the normal confirmation screen. We left the browser open for long and still nothing happened. Subsequently we tried to retrieve the booking via Gotogate as well as Vuelling with no result. Since Gotogate cover themselves with statements on their site that it could take up to three days for confirmations we did not immediately stress. The payment however went off later on the 23rd and we still did not have any confirmation. We immediately tried phoning their main number "+[protected]" from three different telephone numbers - it just did not work at all. We tried phoning for three days in a row (Today they have a note of their phone troubles on their website which was not there then - see attached). We also sent 4 emails between 23 July and 26 July to "[protected]@gotogate.support". We missed the flight and had to rebook new ones at additional costs elsewhere. The first reply to our emails we got from them was a week later on 2 Aug after our travel date!! In the reply they only stated that the confirmation had been sent to our email (not which email) on the day of the booking and if we wanted to cancel we must contact the airline direct! BUT we booked through them!!?? Furthermore they would charge us a 60% cancellation fee!! We immediately asked for proof and details of the email address used for the supposed original confirmation. To this they also only replied a week later! They sent a generic reply on 10 Aug without the detail we asked for. We responded again asking for the detail. They sent the same nonsense reply without the detail on 19 August. We asked details once again and on 25 August they sent the generic reply AGAIN. All replies without the simple question being answered - "what email address was used?"!! They clearly can not show where they sent the supposed confirmation to. That makes us think it never existed and they are scamming us. So in summary we paid for flights, tried our utmost to get hold of them through various means, missed our flights, paid for new flights and a month later with four replies from them they were still not able to prove that they have sent any confirmation. AVOID GOTOGATE AT ALL COSTS!!!