Good afternoon I have been a loyal Goodlife member for 14 years here in Sudbury, and always promoted this gym, and was proud to part of the Goodlife Family, and unfortunately, forced to suspend my membership on account of the pandemic. Last year a holding fee was taken out of my account without my permission, and on August 30th another $17.43 was taken out, again without my authorization. I was not on contract, and in light of the circumstances wish to be reimbursed and steps taken to prohibit this from happening again. Further, I did no reach out on 3 separate occassions via email to the Sudbury, ON branch, in the past week, and have yet to receive a response. This is concerning, as I was looking into restarting my membership with my son, however, with this poor level of customer service I am not inclining to do so. Please have someone contact me either via email at [protected]@hotmail.com or [protected]. Thank-you. Fabio Cinel