I open a new box of blades and the first one out f the box felt like a used blade. It wasn't as sharp as your blades usually are. I could tell right away. Rarely have I had a complaint in the past and if I did it was the end of the refills, like the last blade. But this was different it just wasn't sharp, even one of your blades that was getting to the end of its life was better than this shave. I was talking to a company rep of yours and she took my info and put me on hold, then somehow I was disconnected from the call. She mentioned a coupon, but that was the end of our conversation. All I managed to give her was my name address & phone. Greg Schmidt 12809 Merial Springs Dr. Panama City, FL. 32409 [protected] MY Email: [protected]@cs.com