My service was disconnected due to my fault, but I followed the customer service directions immediately. I did not get reconnected after waiting over an hour. I called to ask when the service would be activated. I was told there is no timeframe. The service would reconnect through a Smart Meter. After 4 hours still no service but Georgia Power advised the service was restored. I called to inquire again about reactivating. I was told there was most likely an issue with the meter and a service truck would be dispatched. After 3 and a half hours I called SND, was advised I was still on the service list but there was no timeframe. The day watch service truck never showed, and the emergency service truck is on another call. Over 12 hours without power. No ETA. Just stuck in the dark. The outage department needs direct contact with the service trucks. It took a month to restore power to an outbuilding after 6 calls.