I have been a paying Geek Squad member for over a decade and part of my plan benefits is to have (pay for- reduced cost) an in-home installation option. I have tried unsuccessfully to schedule an in-home installation several times and have been told that there are no appointments available in my area until June and they can't schedule that far out. They tell me that my ONLY option is to call in every couple of days to see if an appointment has opened up. I explained that I call, then a recording tells me they are very busy and if I want, someone will call back in approx 48 minutes. So, then I have to hang around until someone calls me back. Is this fair to put the burden on a customer? Why can't they put me on a waiting list and call me when an appointment opens up? The Geek Squad Supervisor told me on 3-2-21 that it is not an option.