I paid $200 for Geek Squad help and all I asked the first agent was to reinstall my sound. That he did not do and then I had hundreds of popup ads. The second agent gave up and told me to take it to the store. They fixed the sound but popups still there. The third agent fixed agent fixed the popups, but now i can't view any of my file photos. Just now I got a fourth agent that fixed nothing, logged out and I haven't heard from him since. This has all occured in one week. If something is not done immediately, I am never going back to Best Buy and will not continue my service. I have been a loyal customer for many years and have made many purchases. That will end as I waited an hour in the store in Augusta, Me or a salesman to assist me and never got one. Norma Gayley