Date of incident: 12 Mar 21 Client Number: they search for my warranty via my phone number [protected] Description: - My warranty covers a loaner for when my laptop has to be sent in. - During current Covid lockdown, I have to courier my laptop to them and wait for it to be fixed and returned. And they are refusing to send me a loner. - This is preventing me from doing my work. Power supply is intermittent. I can charge my laptop only when I find the correct bend and tension of the output cable, within 6 inches of power supply.