Bought a BestBuy computer in January. It worked until the end of February and started Blue Screening. Bought a $200 membership to Geek Squad in March and took the computer in. They wiped it for me and gave it back. Same problem started again by the beginning of April. Took it back in. This time they said it was a HARDWARE problem. They couldn't boot the computer. (That's why I brought it in ... duh...), and they told me to go to the manufacturer for support. Seriously? 1. They could have tried putting in a spare SSD drive - surely they would have a boot drive laying around somewhere that I wouldn't have to purchase. This would at least have gotten them past the boot problem. 2. They could have given me a price on a new motherboard, and then tried it to see if it worked. If it didn't, then it would still be within Best Buy's return policy, correct? 3. They could have done the same with a new CPU. But instead they were like "Oh we don't want you to have to pay any money... you need to contact iBuyPower, talk to a tech, get a return authorization number, TAKE THE PART OUT OF YOUR COMPUTER ON YOUR OWN, mail the part to them AT YOUR OWN COST, wait a week to receive the new part, put it back into your computer on your own (like I know what I'm actually doing), and good luck to you!" Here's what exceeding expectations would have looked like: The techs could have talked to the manufacturer, exchanged the part, installed it, checked to see if it worked, and THEN called to say it was ready to pick up. But no... they left me in a complete pickle to do it all by myself. I'm seriously disappointed. What did I get for being a member? NADA. Even with your store's limitations, so much more could have been done.