A year ago, back in July 2020. I bought flight tickets through Kayak.com which in turn referred me to FlyFar to complete my purchase. The booking was made under Lizbeth Luna Angeles, Martin Soto Lopez and Carlos Soto Luna. Order # L496OU The route of such flight was St Martin-Santo Domingo (by Intercaribbean Airways) and Santo Domingo-Panama-Mexico (by Copa Airlines). Unfortunately, due to the pandemic, my flight was canceled 5 times and Intercaribbean Airways did not accept to make a refund and they offered a two years valid open ticket instead, which I could use at anytime without extra charge. Now that I want to make use of this benefit, I have spent hours on the phone because the airline tells me that FlyFar must request this change and FlyFar tells me that it is directly with the airline. So I have been calling each other to try to enforce my right to use those flight tickets with no solution. The airline gave me a waiver code # IWY-AUTH21-4295 that FlyFar must put in its system to have control of the reservation and book my flights. However, FlyFar tells me that this is not enough and that the airline must open the status of my reservation to make the travel arrangements. The airline, on the other hand, tells me that it cannot give an open reservation status because FlyFar canceled the reservation and they do not see anything in their system. This process has been frustrating and I feel helpless spending hours on the phone without being given a solution. It is urgent for me to make the trip for health reasons and I end up buying and paying again for the flight tickets $ 860.65 and that I want to be reimbursed for this amount that I pay. Thank you, Lizbeth Luna E-mail: lizbeth.[protected]@fourseasons.com Tel: +[protected]