My 2013 Jeep Grand Cherokee with 83k miles had a "ticking" noise coming from the engine. I called Endurance and got a list of "recommended" mechanics. I was familiar with one shop as they had done excellent, honest work on two of my other vehicles. The shop contacted Endurance the following day and informed that they believe it to be a rocker, but they will need to open the engine for verification. After a week, Endurance stated they needed proof of routine maintenance. Both the mechanic and I sent them the 3 previous oil changes which spanned 12 months and 13k miles. Another week goes by and after several calls, the shop was given authorization to do further diagnostics. The following day the shop contacted me and sent me photos of inside the engine, which the mechanic described as "pristine." The shop forwarded the quote to repair the rocker to Endurance and was told by Endurance they will send an adjuster to come inspect. After two weeks, with both the mechanic and I leaving messages daily for the past 8 days, an adjuster was finally assigned this morning. I have now been without my Jeep for 4 weeks, for what should be a 6 hour repair (including the diagnostic time), because Endurance refuses to hold their sub, SmartAuto, accountable. This is the service Endurance is providing someone that has purchased their "top of the line, Diamond level, bumper to bumper" extended warranty. I would have preferred paying for the $1200 repair myself and getting all of my money back from Endurance. Their customer service is dismal. A complete waste of my money and my time. After four weeks, I still have no estimate on when my Jeep will be repaired.