I had floors installed in june of this year in my family room and kitchen in the amount of $4372.91. They came out and installed my fllors on June 3 however they did not remove the carpet and put in flooring aound my fire place in the family room. I was told that they would did not have the work order to do this and that they would call the office and than come out to finish the job. Well to do day they have not finished the job. I tired calling the salesmans a dozen times and left him text messages, which he as not reutned. I sent a email to the company and they were suppose to have someone contact me an They have not. I called the company on numerous times to complain and all i get is a round around. They give me tickets numbers and tell me that someone will be in touch and no one calls or comes out.. Finally two weeks ago i call a phone call from them and they told me that they would be sending someone out on the 2nd of September to finish the job, and no one showed up. I called them again and they told me that they don't know why no one showed up and gave me another ticket number and the name of the installer with a phone number to call. I have called him 3 times and it goes to voice mail and he has not bother to return my phone calls. I am very frustrated at this time and all i want is to have someone come out and finish the job as they promised. I am not getting any where with them and I am total dissapointed in the company.They advertise that they will take care of customers, however I feel that this is a big lie. The job that they have to do to finish my family room around my fireplacce would only take about a hour. I feel that they owe me to contact me and handle this problem, but I cannot seem to get thru to anyone that has any authority to handle this problem. the name of the salesman who came out and took my order is Breck Eady, his phone number is [protected], the name of the installer who was suppose to be getting back to me is John at [protected] xt 3961. I do hope that you can help me with this problem. I feel that once they get paid they don't want to be bother with any complaints. My name is Madeline Bell and I can be reached at [protected] or by email at m.[protected]@comcast.net. The work order is under my husbands name, Robert Bell