PLS. REVIEW MY PREVIOUS COMPLAIN INFORMATION on acct.#SO00765717 (I However, do not know if you have the ability to do so) Updated by irma weathers · Sep 14, 2021 Subject: Re: SO00765717 As you can see from above story I had nothing but problems and lies told to me and also had an item stolen from my property from one of the workers. After this person "LOO" came and installed the door again after requesting multiple times someone to come out and put the door back which fell on my head due to bad workmanship I told him I am still waiting for the sample planks and he told me there were none in stock available!? and he will contact me and also about my complain about the door falling on my head and the worker did a miserable job all over. The whole experience with this company EMPIR TODAY was a nightmare and it caused me nights of worries and no sleep (by the way I am 78yrs). Well, it is now September and I still did not get a reply or response. I am sending the email which I received from Empire Today representative in April in which I was promised the samples : Irmtraud weathers Sep 13, 2021, 2:30 PM (1 day ago) to me From: Cristal D. Santana Sent: Friday, April 16, 2021 2:36 PM To: Irma Weathers Cc: [protected]@hotmail.com Subject: RE: AW:Re: SO00765717 Good Afternoon, I will notate for the crew to check all doors, they will also bring you a box of flooring for you to keep. Lastly the financial information you can find in the contract page 5. I also also attached the diagrams of your job which has the measurements taken during your sales appointment. Sincerely, Cristal D. Santana | Customer Service | [protected] Ext.:4560 | [protected]@empire-today.com | Empire Today, LLC | 7322 Exchange Dr | Orlando FL 32809 Pls. respond. Irma Weathers P.S. I would appreciate if you could pull up my information from APRIL and MAY of this year to get a better understanding