I made a booking for a rental car in Dunedin, New Zealand to collect on August 14th 2021. I cancelled the booking on August 11th, confident that it was well outside the 48 hour period. I received the cancellation confirmation, advising that refund would be paid into my account within 21 days. It is over 5 weeks now, and despite calling two weeks ago and being reassured that refund was being processed, the refund has still not been credited to my account. The Booking reference is B48548949.