Direct TV [protected] Description: our direct TV service was canceled over a month ago and all equipment returned. I was told than by a supervisor I could complete a dispute online and I did so. I never received a response back, this dispute was for the charges on my acct in the amount of $254.40. I called in today to speak to someone and was transferred to a supervisor who gave me this email after the website to file another dispute was invalid and not working. I was informed I would receive a response in 10 days. If I fail to receive a response I will he contacting an attorney to resolve this issue because I have been unable to solve this issue myself. 2nd when I called today they had no record of me speaking to the supervisor over a month ago on the day the service was cancelled. Why no record? Why no response to my claim? And why is no one on the phone able to help me resolve these charges. We cancelled the service due to a loss of job due to Covid 19, we had no other choice and have no source of income at the moment. 2nd I was not at the residence the day this contract was signed and the acct is in my name so I do not know who signed it but I remember clear as day that I was not here. 3rd we had direct TV at our previous residence at 425 E Maple St Dallastown PA 17313. So I have no idea how we got into a new contract for 2 years in the first place when we had service for over 5 years at the previous residence. Please let me know what I need to do to get these charges and fees waived immediately. Add to all of this the email I was provided to send this to was also invalid! Christine Yarko