Good day Defy. I bought this Defy freezer/fridge - model K60302 on 15 July 2021. It was the last one in store and was standing on display. We transport the freezer/fridge to my house with a LDV without any wrapping as it was on display. After off loading I let it stand over night before switching the power on. Since the power was switch on the cooling system doesn't work as it should be. On level 4 of 5 it does not freeze the food in the fridge compartment and the freezer is barely cold. I did log a fault with Defy on Monday 19 July 2021. I already phone three time to follow up on the fault - 1491066 without any success. Al what the customer services told me is that they can't reached the technician and leave a message for him. Please action urgent as this is unacceptable and I need the freezer/fridge so my food doesn't spoil. Kind regards Peet Fourie.