I have called cricket wireless numerous times for warranty replacement of identical phone all phone info has been entered already. Getting through they say wait times, for instance, are 30 to 45 minutes. One time I waited one and a half hours, never got picked up. Another time they said fifteen minutes and at least forty five went by and no answer. It is a constant hassel too get a representative. Need too get this phone warranty replaced and am not getting anywhere. This phone has defects in manufacturing because I have taken it to an authorized cricket dealer and they told me this. I need too have this resolved. This is not necessary because I have warranty replacement coverage for one year. Contact me by [protected]@gmail.com and tell me what I can do too take care of this unnecessary run around.