On 12th August I had a delivery expected to arrive, I received a text message at 0925 advising that they "missed me" and to expect a follow up SMS with further details. There was ZERO attempt to contact me, either my mobile provided or the intercom of my apartment. I never received a follow up SMS nor did I receive a calling card, but I did get an email from Sendle advising to reschedule the delivery. I tried to do so, but the form asked for the calling card number, something I DID NOT HAVE as they never even attempted the delivery. I since tried calling them only for their phone system to redirect me to the webform, the webform ALSO asked for the card number, so I had to submit just a general enquiry as it was the only way I could contact them. I've since received an email advising they won't reattempt delivery and I have to collect from the depot, but I don't drive and have no way of getting there, not to mention it's outside my LGA and my LGA is in lockdown at present due to COVID-19. Absolutely abhorrent experience.