Hi, To begin with Costco service is the worst we have ever experienced. I am going to put the same in the social media to let people know never to order any appliances with Costco ever . We were supposed to move to new home and 27th of may so we ordered accordingly on Costco online for a Samsung dryer and washer with order number [protected], when it was delivered the washer was damaged so it was sent back . We kept back the dryer thinking costco will replace the washer.We kept calling the customer care for 1 week they kept saying that the order is on the way but after a week they said the product is no more available. They were not ready to replace the order with other brand. All they said was we have go online and order our selves. We again ordered one more electric washer and dryer online with costco which is delivered today (order number-[protected]) in this order washer is damaged and the dryer is no even eletric .its GAS.How can any one be so irresponsible. And there delivery people did not even take back the earlier dryer back saying its not in there instruction. We have got the refund only for the earlier washer not for the dryer. Because of all this delays we are forced to stay back in the rental house for 15 more days .and have to pay the rent. Now nothing is available for immediate delivery. We want immediate action.