Problem started with data "slow down". With consumer cellular that means no service at all! They don't want to provide low cost service. After I called and reduced service to " minimum " they boosted to unlimited $80 plan all on their own. When I called to get corrected they song and danced until I couldn't talk to them any longer. I cancelled service (I had lowered service to $20 plan and dropped a line but they automatically upgraded at next billing period. This company claims so much in customer service but is worse than any company I've dealt with in past 10 years. They thrive on the bait and switch upgrade and smile as they steal from the consumer. Absolute con. Have had no text or any capability on the phone with reduced service since I lowered plan. But they still try to Bill for upgraded service. Last call was with supervisor number 47050.