Good evening, I would like to bring to your attention the quality of the Beef Chao Fan we purchased via drive-thru in your Patindig Araw branch yesterday, July 26, 2021. Sadly, the grains of the rice was half-cooked. My husband and my son-in-la w who both are very good cooks both noticed this. It wasn't t even half cooked. It was hard and you could even see the grains were still color white. I include here the video showing my complaint. Anyway please make sure that this doesn't happen again because we almost fed it to my 17month old granddaughter. Had we been alone in the house (and I personally don't cook), I would not have been able to see that the rice was half cooked. I cannot even begin to imagine the stomach pain my granddaughter would have had to endure because it would be very difficult for her at her age to digest rice that isn't cooked very well. This is kind of disappointing because we made the trip, and it was hard-earned money that was wasted. Please look into this. Thank you and I await your kind reply. Respectfully yours, Jeanette Gaddi