22 Jun, 2021 → by ClaimboUser393770
No communication within company!!
1
June 22, 2021 Clown company send someone to the house to connect Gas. gas is already on. Called already on June 16 to transfer the name from previous tenant to us. They told me that gas WILL NOT BE TURNED OFF JUST THE NAME WILL BE TRANSFERED. June 22 a Technician came to the house at 0700 which no one was home decide to close the valve for no reason and said there was no one home and can not service the house. EMAIL SAID THEY WILL CALL 30MIN PRIOR TO ARRIVING. No call what so ever. Called customer service regarding the e-mail at 1158AM. SIR THERE NOT SUPPOSED TO BE THERE, YOUR SERVICED IS ALREADY DONE. At 1444 wife texted that there is no gas. she called and told her she has to wait for the technician to open the valve. WHY was it closed in the first place. I'm SORRY your company can't be that DUMB!!! COMMON SENCE NEEDS TO KICK IN!!