I had to return my imageClass MF269dw for a replacement one. Then the replacement one did not print. Never was informed I was to take out the drum as well as the toner cartridge. As a result the replacement had no drum. I've been waiting over a month for a drum which has stopped me completely from doing any business I do because I can't print anything. Over a week ago I was told it had been on back order, but I wasn't informed until I called.