23 Aug, 2021 → by ClaimboUser568657
Electrolux Washer and Dryer

1

We bought an Electrolux washer and dryer combo from CAS late December 2020. Units were delivered and installed by CAS January 2021. We reported a leaking washer Jan 2021. Electrolux dispatched Transglobal Service to repair the unit. The repair was completed April 2021 (replaced the water intake valve). Following the repair during the first full wash using the repaired washer, there was a god awful squeal when the washer was in the final spin cycle. Called Electrolux and they suggested using Zoli Shwartz for the service call. Swartz came and discovered the dryer was vibrating ontop of the washer during the spin cycle which was creating the noise. Swartz pointed out that the dryer must have been dropped because the lower left/front corner had an outward bulge and the dryed was not sitting square on the washer. The stacking kit that had bee bought from CAS for the initial install was not being used because of the damaged dryer. Since May 2021 Electrolux has asked us to contact CAS for resolution, CAS has asked us to contact Transglobal for resolution and Transglobal has asked us to contact Electrolux for resolution. No one is resolving anything. We have completed the CAS return form but they now want us to contact Transglobal again. We paid CAS. We expect CAS to resolve this matter.
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