Hi, I went to Duncan, BC Canadian Tire today to make a purchase. At checkout I tried to redeem my Canadian Tire paper money, and for the fifth time, they have yet again refused to accept/redeem my Canadian tire cash. They said corporate hasn't given them the go ahead to accept it. That is unacceptable, especially considering you can pay with cash. Further, they refused to let me redeem my digital Canadian Tire cash points through my Triangle App because I don't have a physical card. I have never had a physical card, I have only ever had the app and I have used it many times, on some substantial purchases. The CT staff advised me - for me to redeem those app points, which are tied to my name, address, phone number, and app (I had valid ID with me) they told me I had to get a physical card, call to get my cards merged together and then redeem them in store with my card. That is pathetic. I know I can go online to the Canadian tire website and redeem them online at checkout - how does that even make sense. That literally will deter me from shopping in store. The customer service I received today was awful, unprofessional and not at all friendly. The only helpful person I encountered today was a guy in the Promo Department named Dyson. Other than that, the front end staff was awful. I am very disappointed in my shopping experience today.