11 Apr, 2021 → by ClaimboUser531208
Security was rude to us having a service animal.

2

April 12 around 12pm we were asked to leave the property. Security was unreasonably rude to us because we didn't have our service dog with us because our dog was sleeping in the car. It is embarrassing enough for us to live with disabilities, and for security at cache creek to keep reminding us through their offensively rude questions is harassment. We asked for permission the night before if it was okay to have a service animal with us and they told us it wasn't a problem. But once the shift changed I guess the day shift security don't feel that service animals are honored on their shift. The loses that we occurred due to them asking us to leave costed us thousands of dollars. Prior to them kicking us out we already lost 7000 cash and booked and also paid for 400 dollars worth of spa appointments that we were not credited back for. There was a Jaguar raffle at 4pm which we don't know if our names were ever called. Personally I feel like not only were we mistreated by security, they shouldn't be allowed to make decisions costing customers money they have no rights to. Security job is to protect the business and customers.
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