We typically stay here, so we are familiar with the property and how things are ran. This is our 1st visit in 2021 and our last! Horrible check in process/no live people to actually assist you unless you flag someone down. Booked at high roller view, got a partial view and when I discussed with a manager I was told that room has a view just not a full on one... and they could not move us due to not having enough maids to come in and clean the room we were 1st given...called house keeping to ask for nonfeather pillows as Im allergic, was on hold for over 30 mins, and still no pillows after an hour.